Support Ticket CRM

Integrate support tickets data with your CRM

16
features: GHL
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Support Dashboard

Support Dashboard

Total Support Tickets

Provides a detailed KPI summary metric card under the Support Dashboard – Total Support Tickets (Total Tickets) panel that tracks the grand total volume of support tickets submitted across all managed sub-account locations.

Open & Resolved Tickets

Provides a detailed documentation entry for the Support Dashboard – Open & Resolved Tickets KPI metric cards, which track active unresolved support cases alongside successfully closed issues across all client sub-accounts.

Average Resolution Time

Provides a detailed KPI summary metric card under the Support Dashboard – Average Resolution Time (Avg Resolution) panel that tracks the average duration required to resolve support tickets across all managed sub-accounts.

Ticket Status Breakdown

Provides a detailed analytics visualization under the Support Dashboard – Ticket Status Breakdown (Status Breakdown) panel that displays the proportional distribution of support tickets categorized by their current operational status using a segmented donut chart.

In Progress

Tracks the total number of support tickets currently being worked on.

Reopen Rate

Displays the percentage of support tickets that have been reopened after resolution.

Created This Week

Tracks the total number of new support tickets created during the current week.

Total Reopens

Shows the total number of times support tickets have been reopened.

30-Day Ticket Trend

Visualizes daily support ticket activity and status trends over the last 30 days.

Resolution Time Distribution

Analyzes how long support tickets take to resolve across different time intervals.

Open Ticket Age

Tracks how long unresolved support tickets have remained open.

By Priority

Categorizes support tickets into High, Medium, and Low priority levels.

Request Types

Tracks how long unresolved support tickets have remained open.

Top Locations

Identifies locations generating the highest number of support tickets.

Connected Location Support Tickets Workflow Integration

Provides a detailed documentation entry for the Support Tickets Workflow Management panel, which enables administrators to automatically trigger CRM workflows when support tickets are successfully submitted or encounter submission failures across connected locations.