Agency Help

Monitor and analyze ticket performance across all locations with a detailed support analytics dashboard. Get real-time insights into total tickets, open and resolved cases, in-progress work, and overall support efficiency. View key metrics such as average resolution time, reopen rate, ticket trends over time, status breakdowns, priority distribution, and request types.

Explore the complete product roadmap for all apps in one place. View upcoming features, planned improvements, and current development progress. Leave comments, share feedback, and track the status of each roadmap item to stay informed about what’s being built and what’s coming next.

Manage and view changelogs for all locations in one place. Agencies can configure, organize, and track updates while keeping visibility into system changes across locations. Review detailed changelog entries to stay informed about updates, improvements, and modifications at both agency and location levels.

Configure and manage the launchpad experience for sub-accounts. This module allows you to customize onboarding steps, setup flows, and overall launchpad structure for each location.

Schedule Zoom meetings with support agents, developers, onboarding specialists, staff members, and sales teams by selecting an available team member, date, and time directly from the platform.