Feedback

Provides controls under Ticket Feedback settings to toggle automated post-resolution feedback prompts, select rating style formats, and review submitted user satisfaction feedback.

Provides filter controls and a detailed submission table under Ticket Feedback to view, filter, and analyze customer satisfaction responses across resolved support requests.

Short Description Provides a filtering toolbar under the Ticket Feedback view to refine feedback logs by rating type and custom submission date ranges.

Provides a detailed KPI summary metric card under the Management Dashboard – Customer Feedback (NPS) Tracking panel that measures user satisfaction ratings, net promoter score indicators, and customer survey feedback across sub-account locations.

Rate your support experience on a closed ticket and leave written feedback.

Provides a detailed documentation entry for the Knowledge Base Dashboard – Recent Activity Feed Tracking widget, which logs a chronological stream of real-time user interactions, content paths, media types, and system actions across the platform.

Turn the feedback prompt for assets on or off and choose how users rate their experience: Five Star, Out of Ten or Emoji. Changes are saved as soon as you click.

Provides a detailed documentation entry for the Enable/Disable Feedback Widget toggle switch, which controls the master visibility status of the customer feedback trigger across all active sub-accounts and client portals.

Provides a detailed documentation entry for the Feedback Widget Configuration – Button Position selector, which enables administrators to choose where the feedback trigger button appears on-screen across client accounts.

Provides a detailed documentation entry for the Feedback Widget Configuration – Feedback Type selector, which enables administrators to choose the visual scoring and rating format presented to end users inside the feedback prompt.

Provides a detailed documentation entry for the Button Appearance and Button Preview configuration panel, which allows administrators to customize the styling, copy, display frequency, and real-time visual appearance of the feedback trigger button.

Provides a detailed documentation entry for the Feedback Submissions History log table, which records and organizes all submitted customer feedback, location mappings, and rating scores across active accounts.

Provides a detailed documentation entry for the Feedback Management automated workflow configuration panel, which enables administrators to route and trigger automated CRM workflows based on general, positive, and negative customer feedback submissions.

Makes feedback submission mandatory before users can complete their cancellation.

Displays recorded cancellation feedback submissions in a centralized table.