Whitelable help and support

Reduce the time spent on support and educating users with white label help and support.

25
features: GHL
built for

Also in Support

Client Support and Tickets Agency Help Chat Widget External Support Portal

Showing 24 of 25 results

Support Dashboard

Support Dashboard

Location Support

Location Support

Custom Support Experience

Provides text customization fields under Location Connection settings to configure custom branding headings and descriptive copy shown across the support portal header interface.

Average Resolution Time

Provides a detailed KPI summary metric card under the Support Dashboard – Average Resolution Time (Avg Resolution) panel that tracks the average duration required to resolve support tickets across all managed sub-accounts.

Ticket Status Breakdown

Provides a detailed analytics visualization under the Support Dashboard – Ticket Status Breakdown (Status Breakdown) panel that displays the proportional distribution of support tickets categorized by their current operational status using a segmented donut chart.

Submit Ticket

Create and track support tickets. See all your tickets with their status, filter and search them, open a ticket to chat with support, and leave feedback when it is closed.

Support Call Booking

Pick the type of support call you need, such as an onboarding call or help with an app, and book it with the support team from inside the app.

Client Requests Overview

Displays the total number of support tickets recorded in the system, providing a quick overview of overall support activity and request volume.

Open Tickets Tracking

Displays the total number of open support tickets, helping users identify pending requests that are awaiting further action or resolution.

In Progress Tickets Tracking

Displays the total number of support tickets currently being processed, allowing users to monitor ongoing support activities and track unresolved requests.

Resolved tickets Tracking

Displays the total number of successfully resolved support tickets, helping users monitor completed requests and evaluate overall resolution progress.

Tickets Conversation

Provides a dedicated conversation interface where users can view ticket discussions, communicate with the support team, and track issue-related responses.

In Progress

Tracks the total number of support tickets currently being worked on.

Reopen Rate

Displays the percentage of support tickets that have been reopened after resolution.

Created This Week

Tracks the total number of new support tickets created during the current week.

Total Reopens

Shows the total number of times support tickets have been reopened.

30-Day Ticket Trend

Visualizes daily support ticket activity and status trends over the last 30 days.

Resolution Time Distribution

Analyzes how long support tickets take to resolve across different time intervals.

Open Ticket Age

Tracks how long unresolved support tickets have remained open.

By Priority

Categorizes support tickets into High, Medium, and Low priority levels.

Request Types

Tracks how long unresolved support tickets have remained open.

Top Locations

Identifies locations generating the highest number of support tickets.

Independent Knowledge & Support Navigation

Turn this on to manage the Knowledge Hub and the Support Hub as two separate custom menu links, each with its own settings. A warning explains that your existing menu links will be replaced.

App Knowledge Base and Help Articles

The Knowledgebase tab lists help articles and guides for the app. Select one to read it.